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Cannot connect to the internetCard slot and mobile data settingsNo data package

Data package is not activated

If you have:

1) arrived at your destination

2) placed your MOGOS SIM card in card slot 1

3) turned on cellular data and cellular data roaming

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but there is still no internet connect, it may be because your data package has not been automatically activated. You can check for this in the MOGO APP.

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If you find that you are in this situation, you can activate the data package manually.

1) Restart the SIM card. Please tap "Refresh SIM" only once and wait a few minutes.

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Apple IOS mobile phone:

Go to Settings > Cellular Data > SIM Applications > iFREE > Refresh SIM

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Andriod phone :

  • Xiaomi:  go to Mobile desktop > SIM Toolkit > IFREE > Refresh SIM
  • Oppo:  go to Mobile desktop > Settings > Other Settings > SIM Applications > IFREE > Refresh SIM
  • 1＋: go to Mobile desktop > Settings > Mobile Network > SIM Applications > IFREE > Refresh SIM
  • Meizu: go to Dialer > Tap the 3 dots in the top right corner > Settings > More > SIM Applications > IFREE > Refresh SIM
  • Sony: go to Mobile desktop > SIM Toolkit > IFREE > Refresh SIM
  • Huawei: go to Mobile desktop > SIM Toolkit > IFREE > Refresh SIM
  • Samsung: go to Mobile desktop > iFREE or SIM Toolkit > IFREE > SIM info or Application Manager > SIM Applications > IFREE > Refresh SIM

2) Please check in the MOGO APP to see if the data package has been successfully activated.

3) If the package is still not activated, please try to restart the SIM card again according to the steps above.

4) Feel free to contact our customer service if you need any further support.